Following the complete disaster that was Hope and Glory festival, ticketing company Skiddle have today begun refunding their customers out of their own pockets!
What looked to be a weekend of great music in Liverpool’s inner city turned out to be absolute chaos right from the off. The scale of the queues to get in to the festival on Saturday were madness, followed by timing issues for the main stage, which of course meant that the majority of sets were cut short. Not to mention the danger of overcrowding, something that this city has devastatingly had to experience in previous years.
All of this then led to the shocking decision by the owners to cancel Sunday’s event with the only form of communication being the “No Festival Today” tweet, followed by some outrageous backlash to festival goers and bands alike. The professionalism was none existent, and obviously the people of the internet hit back hard.
With Hope & Glory being a failure to say the least, Liverpool came together and hosted as many of the bands that were set to play on Sunday perform in some of the small venues of the city free of charge to those with a festival wristband. As well as food venues giving 50% discounts to the disappointed festival goers.
As Hope and Glory have failed to give refunds directly, Skiddle have made a grand gesture to refund Sunday ticket holders a full refund and weekend ticket holders a 50% refund. Co-founder of the company, Ben Sebborn, tweeted;
“Today Skiddle put our customers first, and reimbursed a cancelled festival out of our own pockets. The event organisers should be ashamed.
It’s far too easy to cause utter chaos, then hide behind a Ltd company. Ticket agents picking up the pieces despite no wrongdoing.
Throughout all the issues, I sincerely hope that we did our best to keep customers informed.”